Kiddies Vibe will collect personal information that you voluntarily provide to the Company to conduct business. Personal data will be collected only when the access is explicit and voluntary.
Holding personal information is a responsibility, and under the Personal Information Protection Act (PIPA) and PIPEDA organizations must take reasonable measures to protect personal information and personal employee information.
As required by PIPA, we take reasonable security measures against unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction of information. We develop policies and practices including those that protect personal information. These policies are always available in writing to provide to individuals if requested. It includes information about how the organization handles and protects information in its care.
- Identifying Purposes
The purpose for which the personal information is being collected is always identified by us before or at the time of collection. Kiddies Vibe’s website provides you, the buyer or the visitor, all the information about the products we sell, services we offer, and the tools we use.
The expression of acceptance is limited to these Terms of Service while considering them as an offer. In case anyone does not feel agreeing to a section or all of these terms and conditions, then they might not be able to get full access to our website and our services.
At Kiddies Vibe, we strictly adhere to the PIPEDA (Personal Information Protection and Electronic Documents Act) and PIPA (Personal Information Protection Act) to protect your personal information. Under these acts, we only use our customer information for reasonable purposes. Also, before disclosing your personal information, we ask for your consent.
Before collecting personal information, we get a person’s consent to collect the information directly from that person. A person can consent to the collection, use or disclosure of personal information for reasonable a purpose (which is what a reasonable person would consider appropriate under the circumstances).
Someone may consent verbally or in writing, including via electronic communications. If you use any service from Kiddies Vibe, or you send an email, it implies that you communicate with us electronically. Upon registration, we receive your consent to communicate electronically. Kiddies Vibe will then communicate with you via email or through notices on our site. Our registered customers agree to all the notices, agreements, disclosures, and other communications we offer to adhere to the legal requirements.
It is implied that you are giving us the approval to gather the personal data that you provide us when you sign into our system, place an order, verify your contact details, add your credit card details, complete a transaction, or even when you request us for the return, refund and exchange of your purchase or any other services we provide e.g. booking for measurements or custom order appointments. You automatically consent that we email you.
- Limiting Collection
The collection of personal information by us is limited to that which is needed for the purposes identified already, as all the information is collected by fair and lawful means only. We automatically collect certain information about your device when you visit the site.
When you buy an item(s) from Kiddies Vibe or just access our website, we will gather some of your personal information from you, including
- Your name
- Contact information, including phone number & Email Address
- Location and accommodation information for the pickup and drop-off goal
- Financial info like bank details or credit/debit card in a few of the transactions
- Demographic information such as favorite merchandise, zip code, and interests
- Other relevant info related to offers or customer surveys
Information We Collect From Other Sources
We may also receive information about you from other sources. For example, we may receive consumer reporting information from consumer reporting agencies or other service providers if we obtain certain financial products. We may also collect information from social media accounts, such as digital image files.
- Limiting Use, Disclosure, and Retention
We use customer information to conduct business, including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations. Any information that we take from our customers helps us improve customers’ shopping experience and personalize it.
We also use this information to communicate with you, register and service your account, administer surveys, sweepstakes, contests, and promotions, provide customer service and alert you to product information (including recalls) to help us improve our service offerings (including websites and advertising), carry out research on our user’s demographics, screen our orders for potential risk or fraud (such as credit card fraud), protect the security or integrity of our websites as well as protect against unauthorized access to or use of personal information.
We keep your personal information only to carry out our business or for any legal purposes. If our customers’ information is no longer needed for any of these purposes, we either destroy your personal information or make it anonymous securely.
We keep personal information as accurate as is reasonable depending upon the purpose for which it is collected, used, or disclosed. For example, if the information is likely to be outdated, we take accurate steps to ensure it is still valid. We also keep personal information only for as long as it is reasonable to carry out business or legal purposes. After it is no longer needed for those purposes, personal information should either be securely destroyed or made anonymous.
In addition to this, all the personal information provided by you must be as accurate, complete, and up-to-date as possible in order to properly satisfy the purposes for which it is to be used.
At Kiddies Vibe, we comply with the PIPA and PIPEDA and thus take great responsibility for your privacy. We implement reasonable security measures against any unauthorized collection, usage, access, disclosure, destruction, modification, or disposal of your personal information.
Our website treats customer account information at a high-security level and protects personal data against use or disclosure and unauthorized access. Moreover, only bank details are in encrypted form on computers that are not associated with the internet. Usually, once you log into your account and transmit your information on the internet, all the internet connections are guarded by the SSL.
We use Secure Socket Layer Technology with high encryption of 128BIT protection to ensure that your private data does not reach anyone on the Internet. Further, this protection level is only 100% efficient and useful if you do follow your personal security policies. In addition, you should not share your account data with anyone, and if you are worried that your personal data has been unveiled, you should turn to another password immediately after logging into your account.
Please also note that we are responsible for sending you marketing emails to inform you about our new products or any other updates related to our website. Before sending you an email, we ask you for your permission.
- Individual Access
Upon request, every individual is informed of the existence, use, and disclosure of their personal information and is given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
We help people prepare their requests for access to personal information. (For example, we may ask the requestor to supply enough information to enable you to locate personal information and determine how it has been used or disclosed). Then, we respond to the request as quickly as possible, and no later than 30 days after receiving it. The normal 30-day response time limit for access requests may be extended for a maximum of 30 additional days.
- Challenging Compliance
An individual has the liability to challenge our compliance with the above principles. Their challenge should be addressed to the person accountable for our compliance with PIPEDA, for example, our Chief Privacy Officer.
We provide them with recourse by developing simple complaint handling and investigation procedures and inform complainants about their avenues of recourse. These include our own complaint procedures, along with those related to industry associations, regulatory bodies, and the OPC. We, then investigate all complaints we receive and improve any information-handling practices and policies that are found to be problematic.
When you choose to complete a purchase through a direct payment gateway, your credit card data is stored. However, your credit card information is not stored longer than needed to complete the purchase and transaction process. Once the process is completed, our system deletes your transaction information automatically.
The Payment Card Industry Data Security Standard (PCI-DSS) securely encrypts credit card information. PCI-DSS regulations help our website and service providers handle credit card information with complete security.
Third Party Services
Generally, all the third-party service providers associated with Kiddies Vibe will collect utilize and disclose the data provided by you only to the limits that we allow them for the proper provision of their services.
However, some third-party service providers require us to provide them with some specific information like purchase transaction-related information. These service providers include payment transaction processors or payment gateways, and these providers have privacy policies that may or may not differ from ours.
For such third-party service providers, it is advised that you go through their privacy policies to know how they will use, handle and store your personal information.